Module · Tickets & support

Support that already knows the customer.

A request opens a ticket with contracts, invoices and the history so far. Ownership and SLA run with it – in the team and in the customer center.

Lock the founding price → See the offer

Functions

Support with a system

Customers open requests in the customer center. You reply where the file already is.

Every request has a clear owner. Nothing sits in a shared inbox.

Response times are watched. You see what is due next before the deadline breaks.

The ticket knows contracts, invoices and earlier cases. Nobody asks the customer for the customer number again.

Articles from the knowledge base help while you answer. A solved case becomes the next article, not a lost email.

If a watched website goes down, a ticket can open on the right customer.

Other modules

Master data, contacts and the full history – encrypted in one place.

A portal in your brand: invoices, news, FAQ, guides and status.

Quotes, invoices, contracts, reminders and the handover to your tax advisor.

Terms, renewal, cancellation and recurring invoices – separate from contracts.

Requests with ownership, SLA and the full customer history.

Find matching companies, check their websites, take them on as customers.

See outages and changes before the customer calls.

Newsletters and trigger-based email. No further marketing module.

Licenses, credentials and expiry dates in one place.

Wiki and process knowledge for the team – and articles for support.

Sell, take payment, write the invoice – and see the customer journey.